Shipping Policy
Welcome to Mohammed Ali Kutbi Trading Est.!
This Shipping Policy applies to all products purchased
through: www.ind-depot.com
Mohammed Ali Kutbi Trading Est. is committed to
deliver the product in perfect condition at the address indicated by the
customer in the checkout page.
In order to optimize delivery, we thank the customer
for indicating an address in which the order can be delivered within normal
business hours.
SHIPPING
Mohammed Ali Kutbi Trading Est. ships to all areas in
Saudi Arabia.
The client shall be charged for the shipping.
For shipping to any other country, please contact us
on the shipping cost.
For security reasons, Mohammed Ali Kutbi Trading Est.
will not send any order to post office boxes or military bases, nor will it
accept any order when it is not possible to identify the recipient of the order
and its address.
ORDER PROCESSING TIMES
Items will be sent within 2-3 working days after purchase
order.
SHIPPING TIMES
(5-10) Five to ten working days.
Note: Order
processing times and shipping times are different.
SHIPMENT TRACKING
Mohammed Ali Kutbi Trading Est. provides the tracking
numbers, between 2-3 days after the order is placed. Once your order has been
sent, a notification will be sent to the email address you provided at
checkout. It will contain a tracking number so you can track your order to your
door.
CUSTOMS TAX
Please note that any extra costs related to
import/customs tax are the responsibility of the buyer. Please check your own
countries policy on importing goods, as we cannot provide this for you.
DELAYS
Mohammed Ali Kutbi Trading Est. is not responsible for
delays in shipping or delivery, due to natural or uncontrollable events.
Additionally, Mohammed Ali Kutbi Trading Est. is not responsible for delays
related to the courier itself (such as customs clearance). Unfortunately, we do
not have control over these delays. Transit time does not include weekends or
Holidays.
UNDELIVERED PACKAGES
If at the time of delivery, the customer is not at the
delivery address or if it is not possible to deliver the package to any person
in charge, it is possible that the buyer must pick up the package at the
shipping company in the corresponding country.
WRONG DELIVERY ADDRESS
Mohammed Ali Kutbi Trading Est. will not take charge,
or make returns, for lost or undelivered packages for wrong shipping addresses.
Please be sure to provide correct and accurate shipping addresses, at the time
of purchase.
SECURE DELIVERY ADDRESS
Mohammed Ali Kutbi Trading Est. recommends customers
provide a secure delivery address, for example your home or place of employment.
We cannot deliver to PO Box or parcel locker addresses. Orders to PO Box or
parcel locker addresses will be receiving an email to confirm a valid delivery
address. Mohammed Ali Kutbi Trading Est. is not responsible for lost/stolen
parcels.
SHIPPING COMPLETED
Each delivery is considered made from the moment in
which Mohammed Ali Kutbi Trading Est. makes the product available to the buyer
(Ready to be collected), which is materialized through the control system used
by the courier company.
CONTACT INFORMATION
If you have any questions or if we can help with anything at all, please
contact us throw our contact page or contact at: info@ind-depot.com